These Terms of Service (“Terms”) govern your use of RunRaccoon, including the website at runraccoon.com and the web app at app.runraccoon.com (together, the “Service”), provided by Inception Media LLC, a company organized in Kentucky, USA (“RunRaccoon”, “we”, “us”). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you accept them for that business.
1. Who can use RunRaccoon
The Service is a business tool. You must be at least 18 years old and able to enter into a binding contract. You are responsible for keeping your login details secret and for everything that happens under your account. Tell us right away at support@runraccoon.com if you think your account has been misused.
2. The Service
RunRaccoon is a set of tools that help you find potential customers and manage your outreach, for example by searching business listings from the Google Maps Platform, organising leads, and preparing messages you send yourself. We add, change and remove tools and features over time. Parts of the Service may be labelled as beta and may change or be unavailable without notice.
RunRaccoon does not send messages on your behalf. When you choose to contact a business, we open WhatsApp, your phone or another app with a prepared text; you decide whether to send it.
3. Plans, credits and payment
We offer a free trial and paid plans as described on our pricing page. Plans include a number of credits per billing period (for example, one credit equals one page of search results). Unused credits do not roll over. We may apply fair-use limits, such as daily safety limits, to protect the Service.
Paid plans renew automatically for the same period (monthly or yearly) until you cancel. You can cancel at any time; cancellation takes effect at the end of the current billing period and you keep access until then. Payments are processed by our payment provider (Stripe); we do not store your full card details. Prices are in US dollars and exclude taxes, which are added where required. Except where the law requires otherwise, fees already paid are not refundable, including for partially used periods.
We may change prices or plan contents. If a change affects your paid plan, we will tell you in advance and it will apply from your next billing period; you may cancel before then.
4. Acceptable use
You agree to use the Service lawfully and responsibly. In particular, you will not:
• send unsolicited bulk messages, spam, or messages that break marketing, privacy or anti-spam laws that apply to you or to the people you contact (you are responsible for having any consent required and for honouring opt-out requests);
• harass, deceive or impersonate anyone, or promote anything illegal;
• copy, scrape, export in bulk, resell or build a database from business data shown in the Service, except as the Service expressly allows for your own outreach;
• try to get around credits or limits, access other users’ data, reverse-engineer the Service, or disrupt it (for example with bots or automated requests);
• use the Service in breach of the terms of third-party services it connects to, such as Google Maps or WhatsApp.
We may suspend or close accounts that break these rules or put the Service or other people at risk.
5. Google Maps content
Business information in the Service comes from the Google Maps Platform and is shown with Google attribution. By using those features you agree to be bound by the Google Maps / Google Earth Additional Terms of Service and acknowledge the Google Privacy Policy. Google’s content is provided “as is”; details such as phone numbers or opening status may be incomplete or out of date. We store only Google’s place identifiers on our servers, not the business details themselves.
6. Third-party services
Links to WhatsApp, phone apps, maps and websites take you to services we do not control. Your use of them is governed by their own terms, such as the WhatsApp Terms of Service.
7. Your content
You keep ownership of the content you add, such as message templates, notes and lead statuses (“Your Content”). You give us a limited licence to store and process Your Content only to provide the Service to you. You are responsible for Your Content and for having the right to use it.
8. Our rights
The Service, including its software, design, logos and the RunRaccoon name, belongs to us or our licensors. We give you a personal, non-transferable right to use the Service under these Terms while your account is active. Feedback you send us may be used to improve the Service without obligation to you.
9. Suspension and termination
You can stop using the Service and ask us to delete your account at any time by writing to support@runraccoon.com. We may suspend or end your access if you breach these Terms, if required by law, or if we discontinue the Service; where reasonable we will give notice and, for a discontinued paid Service, refund the unused part of prepaid fees.
10. Disclaimers
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we make no warranties of any kind, express or implied, including fitness for a particular purpose and non-infringement. We do not guarantee that the Service will be uninterrupted or error-free, that data from third parties is accurate, or that using the Service will lead to any business result.
11. Limitation of liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business opportunities. Our total liability for all claims relating to the Service is limited to the greater of the amounts you paid us in the 12 months before the claim or 100 US dollars. Nothing in these Terms limits liability that cannot be limited by law.
12. Indemnity
You agree to defend and indemnify us against claims, damages and costs (including reasonable legal fees) arising from your breach of these Terms, Your Content, or your messages to third parties.
13. Changes to these Terms
We may update these Terms. If a change is material, we will notify you by email or in the app before it takes effect. Continuing to use the Service after that means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of the State of Kentucky, USA, without regard to its conflict-of-law rules. Courts located in Kentucky have jurisdiction, unless mandatory law where you live gives you the right to bring proceedings elsewhere. If you are a consumer, you keep any protections that the law of your country gives you and that cannot be waived.
15. Contact
Inception Media LLC, 212 N. 2nd St. STE 100, Richmond, KY 40475, USA. Email: support@runraccoon.com.